1. How to install MATEGO Dashboard Cam in your car?
Make sure your vehicle is safely parked and clean the front window where the MATEGO Dashboard Cam will be installed before installing the MATEGO Dashboard Cam following below procedure.

2. How to download MATEGO PC Player software on your computer?
Please visit http://www.matego.com/en/service/soft-update.html and download PC Player for MATEGO Vehicle Dashboard Cam.

3. Which versions of OS are supported by MATEGO PC Player?
MATEGO PC Player supports Window OS such as XP, Vista, 7 and 8 (Currently, we are also working on Mac).

4. How do I receive MATEGO Customer Support?
Please visit http://www.matego.com/en/contact-us/contact-us.html Website.

5. How to upgrade Firmware?
Here is the procedure for upgrading the current Firmware to the latest one.

   1. Download Firmware to your own personal folder in your PC.
   2. Format the SD/SDHC memory card (If you want to keep important file, pls save in safe place before you reformat).
   3. When the external power supply plugged in through micro-USB port, it is necessary to press "POWER" button to
       turn on the device. And, the connection Desktop icon displays in the middle of the screen for your PC connection.
   4. Copy downloaded Firmware of your personal folder into the root directory of SD/SDHC card.
   5. Turn off the device to press "POWER" button for 2 seconds.
   6. To start upgrade Firmware, press down the "MENU" button then press the "POWER" button for 1 second.
       It takes 30 seconds to 1 minute to upgrade Firmware and will display following:

   7. Hold down the "MENU" button until you see the "Firmware Upgrade" progress bar. Then you can release the
       "MENU" button.
   8. After successfully finished upgrade, the MATEGO Dashboard Cam will turn off automatically.
   9. When you turn on the MATEGO Dashboard Cam by pressing "POWER" button, you need to setup the date/time
       and your previous configurations again

6. What is the life-span of SDHC memory card?
An SDHC memory card gets worn out when it goes through many read-write cycles which may cause errors. Those errors unaddressed may seriously damage an SDHC memory card. On average, the life of the Dashboard Camera memory card is 6-8 months, if the lifetime is over the SDHC memory card, Dashboard Camera even when operating normally, captured image is recorded on the memory card may not be.

7 How can I remove SDHC memory card from the MATEGO Dashboard Cam?
Removing or inserting a SDHC memory card while the Dashboard Camera power is on may cause errors. Those errors unaddressed may seriously damage an SDHC memory card. Therefore, please remove the SDHC memory card following the voice guidance that informs the Dashboard Camera power is turned off completely.

8. Why do we need to re-format an SDHC memory card?
An SDHC memory card gets worn out when it goes through many read-write cycles which may cause errors. Those errors unaddressed may seriously damage an SDHC memory card. So, we recommend formatting your SDHC memory card using our SDHC Formatter every week or at least every 2-3 weeks. Also after formatting it is strongly recommended to update the Firmware.

9. What SDHC memory card should I buy?
SDHC memory cards may have compatibility issues, so MATEGO tests every single SDHC memory card and our product is compatible with all types of SDHC memory card in current market. Please remember that MATEGO is not responsible for breakdown caused by an SDHC memory card purchased from a third-party retailer.

10. How much video can I record on an SDHC memory card?
Recording time depends on resolution and an SDHC memory card capacity. The following results are based on continuous recording. So, your actual recording time might slightly differ.
-   8GB: approx. 2 hours
- 16GB: approx. 3 hours
- 32GB: approx. 6 hours

11. What size SDHC memory card is included and what size can I upgrade to?
An 8GB with Class-10 SDHC memory card is included with the all MATEGO Dashboard Cam series. MATEGO product can support up to 32GB SDHC memory card.

12. Does the MATEGO Dashboard Cam record audio?
Default audio setting is on. However, audio recording can be turned On/Off on the MATEGO Dashboard Cam.

13. How sensitive is motion detection?
MATEGO sensor can detect a human from 10 meters and a vehicle from 20-30 meters away.

14. How long is MATEGO Dashboard Cam warranty?
The warranty of MATEGO Dashboard Cam is 1 year from the purchase date. Please, keep the receipt.

15. How do I view my recordings?
Once you have videos recorded on your Dashboard Camera, you can either view or remove the specific file from the MATEGO Dashboard Cam LCD screen and use the PC Player software to view the selected videos and accompanying data.

16. How to make wire connection between MATEGO product and Rear-view camera?

17. What is the requirement of the Rear-view camera to connect MATEGO product?
Rear-view camera must be have CBVS (Composite Baseband Video Signal) output as shown below image.

Note: CBVS output have Analog color video signal carrying both luminance and chrominance.

18. How can I use Direct Fuse Cable by using Cigarette Jack Cable for the MATEGO product?
If you have a cigarette jack cable at your hand, we kindly advise to cut the cigarette jack to make it to be the power cable as shown below.

Note: It is not necessary to have fuse on our power cable because there is protection design in our device, the protection design including using PTC and protection electro circuit( voltage stabilization and anti-pulse up to 70V ) in the circuit board, we do test for 20,000 pulse test, our device work very well.

19. Why did we choose at least 1080p Full HD quality dashboard cameras?
Video Quality is typically the number one criteria for selecting a dashboard camera. When purchasing a dashboard camera, it is important to get one that shoots in Full High Definition 1080p. You can get a decent HD camera for $80. If you spend less and get a non-HD camera, you will likely be disappointed with the video quality. There are dishonest vendors who try to sell poor quality or even imitations.

20. Why you need to check chipset of dashboard cameras?
If you’d like to purchase any dashboard cameras, be sure to check Chipset although vendor actually offers the advertised HD or Full HD quality if stated in the specifications. Chipset will support either HD or VGA resolution or frame rate. Frame rate, also known as frame frequency and frames per second (FPS), is the frequency (rate) at which an imaging device produces unique consecutive images called frames.
Note: Shooting at a slower frame rate would create fast motion when projected, while shooting at a frame rate higher than 25 fps would create slow motion when projected. It means high number of FPS is better because more frames represent the videos recorded for each second which displays video more smoother.

21. Why you need a WDR (Wide Dynamic Range) function?
The most of dashboard cameras do not support WDR function because it does not provide very clear images at night. The Wide Dynamic Range (WDR) function of a camera is intended to provide clear images even under back light circumstances where intensity of illumination can vary excessively, namely when there are both very bright and very dark areas simultaneously in the field of view of the camera. WDR enables the capture and display of both bright and dark areas in the same frame, in a way that there are details in both areas, i.e. bright areas are not saturated, and dark areas are not too dark.

 

22. What is HDR (High Dynamic Range) and why do we need it?
Basically it's the process of taking multiple exposures and merging them together into a single 32 bit image. A camera is capable of capturing a limited amount of tones in a single photo (we call this dynamic Range, the range of tones that can hold detail between pure black and pure white). Typically we sacrifice elements in a photo when we set the cameras exposure. We meter for the most important part of the scene.
For example, let's look at the series of images I shot at the Bradburry building in Los Angeles. The center image is a typical exposure, showing an average metering to produce the most detail possible. Notice that the detail outside the door is lost because it's too bright. Also the detail on the stair rail is lost because it's too dark. When you are at the location, you are able to see all these detail with your eye, this is because the human eye can see a larger range of tones than the camera can capture on the sensor or film in a single photograph.

23. Is it worth paying $200 for a dashboard camera?
Many poor quality dashboard cameras come with NT96632 and NT96200 Chipsets of Novatek due to the low cost of the processor. Dashboard cameras will provide irrefutable video evidence and act as silent witnesses in the event of an accident. The video evidence will clearly identify who’s at fault and what exactly happened. Cheap dashboard cameras have missing segments between video recordings and low quality resolution. So, yes. It’s definitely worth the cost.

24. Can cheap dashboard cameras survive the heat or cold environment?
The cheap dashboard cameras may have appealing specs, but its true video quality is much lower than as they are advertised to be Full-HD 1080P quality even HD 720P.

25. Do cheaper dashboard camera companies provide any warranty service?
There are many $50-$300 range dashboard cameras sold from Asia countries. However, it would be wise to do your research and buy products that have been tested and have backed ups with reputable warranty service.